ARE YOUR PRODUCTS ALL READY STOCK? 请问您的产品都是现货吗？

Yes, all our products are ready stock and we shipped out locally from Malaysia. This excludes items which are out of stocks or preorder.

是的，我们所有的产品都是现货，我们从马来西亚本地发货。这不包括缺货或预购的商品。

ARE YOUR PRODUCTS 100% AUTHENTIC? 您的产品是 100% 正品吗？

Yes, we sourced all our products directly from Korea counterparts and rest assured on its authenticity as most products have QR code for authentication verification.

是的，我们所有的产品都是韩国直邮进口，大多数产品都有拥有QR二维验证码。

DO I NEED AN ACCOUNT TO MAKE PURCHASES? 请问我需要一个帐户来进行购买吗？

Yes, you need to register for an account to start your first shopping with us. It will help to facilitate subsequent purchase and help you to track order status.

是的，您需要注册一个帐户才能开始您的第一次购物。这将有助于促进后续购买并帮助您追踪订单状态。

HOW DO I MAKE AN ORDER? 请问如何下单呢？

Add your desired item into your cart. To check out, click on the shopping bag icon on the right top of the page, review your cart and click “checkout”. You will be directed to fill up particulars such as delivery details and then proceed with payment.

将您想要的商品添加到您的购物车中。要结帐时，请单击页面右上角的购物袋图标，查看您的购物车并单击“结帐”。您将被指示填写详细信息，例如邮寄资料，然后继续付款。

WHAT IS THE AVAILABLE PAYMENT MODE? 请问如何付款呢？

We accept online bank transfer, ATM transfer and TouchNGo ewallet payment. We will provide online transfer in future. Cash payment is only available for Sitiawan area.

我们接受网上银行转账、ATM 转账和 TouchNGo 电子钱包付款。未来我们会提供网上银行转账。现金支付仅适用于实兆远地区。

HOW MUCH IS THE POSTAGE FEE CHARGE? 请问邮费是多少？

The postage fee charge for West Malaysia is flat rate of RM8 and for East Malaysia is flat rate of RM14. We also offer free shipping for West Malaysia with purchase of RM250 and above as well as free shipping for East Malaysia with purchase of RM300 and above. For international shipment, please check with us on the postage fee charge.

西马的邮费统一为RM8，东马的邮费为RM14。我们也提供西马购买RM250及以上免邮，东马购买RM300及以上免邮。国际运输包括新加坡，请与我们查询邮费。

WHICH COURIER SERVICE DO YOU USE? 请问使用哪一间邮寄公司呢？

Our official courier service counterparts for West Malaysia is J&T Express while for East Malaysia is Poslaju. For international shipment, please check with us on the courier service.

西马的官方邮寄公司是 J&T Express，而东马则是 Poslaju。对于国际运输，请与我们联系邮寄公司。

WHEN DO I EXPECT THE DELIVERY OF MY ORDER? 请问多久能收到我的订单？

We will ship out for your order on the next working days. For preorder item, we will advise separately on the delivery timing. For urgent order, please contact us in order to arrange quick delivery.

我们将在下一个工作日为您的订单发货。对于预购商品，我们将建议发货日期。对于紧急订单，请与我们联系以安排快速发货。

DO YOU OFFER PICK UP? 请问你们有提供面交服务吗？

Yes, pick up is only available in Sitiawan area. Please contact us via Facebook Messenger or Instagram direct message to arrange a pick up session.

是的，我们只在实兆远地区提供面交服务。请通过 Facebook Messenger 或 Instagram 直接与我们联系以安排面交时段。

HOW CAN I TRACK MY ORDERS? 请问如何追踪我的订单？

You will receive a tracking code notification from us. Please enter the tracking code here in order to track the order delivery status.

您将收到追踪编号通知。请在此处输入追踪编号以追踪订单状态。

HOW DO I PROCEED WITH RETURN OR REFUND? 请问如何进行退货或退款？

We apologize for the unpleasant shopping experience and we will evaluate return or refund on a case-by-case basis. Please get in touch with us via Facebook Messenger or Instagram direct message in order to discuss on the matters.

对于不愉快的购物体验，我们深表歉意，我们将根据具体情况评估退货或退款。请通过 Facebook Messenger 或 Instagram 直接与我们联系，以讨论相关事宜。